TERMS & CONDITIONS
The way we work...
Payments: Payments can be made using credit or debit cards online or by bank transfer. All orders must be paid for in full before delivery or collection. Non refundable deposits are required for wedding, events and course bookings and at our discretion with full balance payable 14 days before supply. Corporate accounts, invoicing facilities and payment schedules may be arranged at our discretion.
Cancellations: We require a minimum of 2 working days notice on cancellation of all fresh flower orders. For weddings and bespoke event & corporate work we require a minimum notice of 3 weeks for cancellation. All deposits are non-refundable. Please contact us via telephone where possible or via email if out of business hours.
Substitutions: We reserve the right to substitute flowers, foliage and candles if materials are not available on day of delivery/collection. We will endeavour to ensure substitutions are in keeping with the style and specifics of each order and to the same financial value.
Out of Stock Items: Occasionally, some items may be out of stock. Please contact us via telephone or email to discuss suitable substitutions. Our fresh flower and plant stock changes regularly. We always hold a varied selection of fresh cut flowers and plants that might not be available online. Please contact us for details.
Damage/Refunds: In the unlikely event of damage to any goods we require notification within 24 hours of delivery via telephone where possible or via email if out of business hours. We ask that you keep your goods and where possible take a photograph of the damage. Where feasible we will offer to replace the damaged goods or offer a refund if notified within this period of time. If our goods on hire are damaged whilst on loan then all breakages will be charged at a previously agreed rate.
Copyright: All images and materials contained on our website are copyright to Claire Slater Flowers. Any images or materials not owned by Claire Slater Flowers are copyrighted to the original owners and indicated either at source or on our supplier/credit listings.
Order or Delivery Queries: If you have any queries on any orders or delivery please do not hesitate to contact us via telephone or email or view our Delivery & Collection terms of service.
Pricing: All prices as indicated on our website are inclusive of vat. All local delivery prices are deemed by postcode location. Next day UK delivery charges are determined by our courier company and liable to change at any time. We reserve the right to review and change our prices from time to time. All prices will be charged as given on date of order.
We take your privacy seriously and we are committed to protecting your privacy. We follow the procedures set out in this policy when using your information.
By using this Website to give us your information you accept the terms of and consent to us using your information in accordance with this policy.
For the purpose of the Data Protection Act 2018 the data controller is Wix whose contact details are set out at the end of this document. We will use the information we collect about you lawfully and to process your order and to provide you with the best possible service.
If you use our Services or if you contact us with an enquiry we will collect personal information such as your name, contact details, phone number, e-mail address and address and only use them to respond to your enquiry.
We will never collect sensitive information about you without your consent. We may contact you by telephone, post or email.
Use of Information:
The information you provide will be held on a database in the UK and may be accessed by our staff and by those who provide support services to us. We may also share it with third parties such as banking / merchant services and third party suppliers where necessary to provide services to you. We use third party suppliers to provide some of our products and your order contact details (but not your credit / debit card or financial details) shall be passed to those relevant third party suppliers for the purpose of delivery of your order, if necessary.
Where you permit it we may also use your personal information and may allow selected third parties to provide you with information about goods and services which may be of interest to you. Where you have agreed that we may pass your information on to third parties by clicking on the option boxes when ordering your products through the website, we or they may contact you about these by e-mail, mail, telephone or other means. We will not share your information with any third party for marketing purposes without your consent.
We may pass aggregate information on the usage of our Website to third parties but this will not include information that can be used to identify you.
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. However we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.
Unless you have indicated your objection when disclosing your information to us, our system will issue cookies to your computer when you log on to the Website. Cookies are small amounts of information regarding your browsing habits which we store on your computer. Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the Website for you. You may have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer you may be able to modify your browser settings to decline all cookies, or to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. If you choose to decline cookies, however, that may hinder the performance of the web Website. For specific details about how to configure your browser you should refer to its supplier or manufacturer.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, however, transmission of information via the internet is not completely secure. We will use reasonable endeavours to protect your personal data but we cannot guarantee the security of it.
We will retain your information for a reasonable period or as long as the law requires. We will only disclose your personal data in the event that we sell any or all of our business or assets, if we are acquired by a third party or where we are required or permitted to by law.
You are entitled to receive a copy of your personal data by contacting us.
All comments, queries and requests relating to our use of your information are welcomed and should be emailed to us.